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Network Status

Incident Archive - July 2016

27 July 2016

System failure
Affecting: My Account

Resolved

Outage restored at 7:42pm.

Updated on 27 Jul 2016, 10 p.m.

Investigating

The SpinTel My Account system is currently down, engineers are investigating the loss of access. Further details to come. We apologise for any inconvenience caused.

Updated on 27 Jul 2016, 6:43 p.m.

26 July 2016

NBN Outage
Affecting: NBN

Resolved

Repairs were completed around 4:30am (AEST), all affected services should be back online. If you are still experiencing issues please power cycle your modem or router.

Updated on 26 Jul 2016, 8:54 a.m.

Update

Repairs have been delayed due to possible safety issues on-site but will commence around 7:30 PM (AEST). Services are expected to be restored before midnight.

Updated on 25 Jul 2016, 5:23 p.m.

Investigating

A wholesaler network issue (fibre break) is currently affecting a small amount of NBN services. The wholesaler technicians are on-site and will be restoring service as soon as possible.

Updated on 25 Jul 2016, 2:51 p.m.