Incident Archive - November 2016
24 November 2016
ADSL Outage
Affecting: ADSL
Resolved
Authentication and data flow issues have been resolved, please power cycle your modem hardware if your services are still offline. If the power cycle does not restore services please contact support on 1300 303 375
Updated on 24 Nov 2016, 12:28 a.m.
Update
Authentication issues are ongoing and engineers are continuing to work on a solution.
Updated on 23 Nov 2016, 8:41 p.m.
Update
Authentication issues are ongoing and engineers are continuing to work on a solution.
Updated on 23 Nov 2016, 1:09 p.m.
Investigating
Some Authentication and data flow issues were detected overnight on our ADSL network and our engineers are working on a solution. Futher updates to come.
Updated on 23 Nov 2016, 9:05 a.m.
04 November 2016
SMS outage
Affecting: 4G Mobile
Resolved
Progress Update : This issue has now been resolved and SMS sending and receiving is restored and working as normal.
Updated on 4 Nov 2016, 8:59 a.m.
Investigating
National - Errors sending / receiving SMS Impact: Engineers are working to resolve an issue affecting sending and receiving of SMS nationally. Customers may experience errors sending SMS messages and not receive incoming SMS at this time. Engineers are working to resolve this issue with the highest priority. Our next update by 14:45 03/11/2016 or earlier as new information comes to hand.
Updated on 3 Nov 2016, 1:27 p.m.