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Network Status

Incident Archive - May 2017

15 May 2017

Intermittent Phone issues
Affecting: Home Phone


Our wholesaler have resolved the issues inside their network and no drops were seen over the weekend. If you are still having NBN phone issues please contact our support team on 1300 303 375.

Updated on 15 May 2017, 10:30 a.m.


We are currently experiencing intermittent call issues on our NBN phone and VoIP services. Our wholesaler and engineers are currently working on the issue and you may experience some further drop outs or call quality issues throught the evening.

Updated on 12 May 2017, 2:41 p.m.

03 May 2017

NBN Outage
Affecting: NBN


All authentication and data flow issues have been resolved. A fault was identified in our wholesaler's network. Please power cycle your modem hardware if your services are still offline. If the power cycle does not restore services please contact support on 1300 303 375

Updated on 3 May 2017, 2:05 p.m.


Authentication and data flow issues have been detected on our NBN network and our engineers are working on a solution. Further updates to come.

Updated on 3 May 2017, 1:17 p.m.