We've now resolved the incident. A hardware failure on one of our Sydney edge routers disrupted service for customers in SA and QLD. Since restoring service, we've made changes to our network so that Adelaide and Brisbane can keep working through another Sydney router if this happens again. We're also working with the vendor on the root cause. Thanks for your patience.
We've fixed the core issue, and are waiting for things to recover. We will continue to monitor.
An engineer has arrived on-site and has identified a faulty router as the cause.
We've detected a networking issue affecting nbn services in multiple states. We are investigating and will provide updates as we have them.
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