We've now resolved the incident. Thanks for your patience.


Our Tier 2 engineers have isolated the fault to be in one of the ports at an Exchange in the area, this port has been isolated and stability has returned.

If no further errors are observed, this outage will be resolved in an hour.


We have received reports of packet loss impacting services in South Morang and surrounding suburbs. This is currently being investigated by network engineers.

Further updates will be provided when available.

Began at:

Affected components
  • NBN
    • NBN VIC