We've now resolved the incident. Thanks for your patience.


Most of the affected areas have been restored, following areas are still affected by power outages and damaged infrastructure:

Lilydale Traralgon


Severe weather has caused these areas to experience a loss of mains power resulting in an unplanned outage.

Customers are expected to be reconnected to the network once the power is restored by the power provider. If services remain offline, nbn will dispatch a technician to investigate the outage when it is safe to do so.

Your power distributor's website may have further information regarding ETRs for all power outages.


We have detected connection issues at the following nbn access points:

Lilydale Traralgon Bendigo Ringwood Dandenong
South Morang Mount Eliza Nowra-Bomaderry

Some users connected in those access areas will be experiencing a loss of service, Engineers are currently investigating the cause.

Began at:

Affected components
  • NBN
    • NBN VIC