Resolved

Our wholesaler has advised the majority of services have now been restored and are operating normally. Thank you for your patience. If you are still experiencing issues please contact us.

Recovering

We have been advised some mobile services now recovering. This may take a few hours and different sites across the country may recover at different times.

Updated

Inbound and outbound calls for Home & Business Phone and Cloud PBX have recovered and are operating normally.

Our wholesaler is continuing to work on restoring Mobile & Mobile Broadband services. Unfortunately no ETA is available yet. We will continue to provide updates as we receive them.

Updated

Our wholesaler is aware of the issue and is focused on restoration. Unfortunately no ETA is available yet. We will continue to provide updates as we receive them.

Investigating

We have been advised of a nationwide outage, the outage is believed to be impacting various services, including Mobile, Mobile Broadband, and Voice services. Customers may notice an SOS signal on their mobile devices, rendering them unable to make or receive calls, send or receive SMS, or use data.

Began at:

Affected components
  • Home/Business Phone
  • Mobile
  • Mobile Broadband