Issue has been resolved and the majority of services are back online. Please power cycle your modem if services are not restored and contact support on 132210 if issues persist.


The field engineer has arrived on site at the exchange and has logged on to the device and it is about to begin reloading the configuration and database, we estimate that this will take between 2 and 3 hours.


The issue has been identified in our Carriers network and a team of engineers are working on a fix. Further updates to follow.


We have detected an issue affecting some NBN services in NSW. Customers in Berkeley Vale, Mayfield, Campsie, City South, Glebe, St Leonards, Rockdale, Miranda, Edgecliff, Dalley, Lakemba, Chatswood and surrounding suburbs are currently offline. Engineers are investigating the cause of this issue

Began at:

Affected components
  • NBN
    • NBN NSW