We've now resolved the incident, A fibre cable between Brisbane and Cairns was cut and a new segment of fibre cable had to be spliced in to restore services. We apologize for any inconvenience caused by this outage.
Our back-haul provider has confirmed there is a possible fibre break and are mobilising to begin repairs
We are investigating an issue affecting some NBN customers connected near Cairns in Queensland. Affected customers will be offline.
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