We've now resolved the incident, A fibre cable between Brisbane and Cairns was cut and a new segment of fibre cable had to be spliced in to restore services. We apologize for any inconvenience caused by this outage.


Our back-haul provider has confirmed there is a possible fibre break and are mobilising to begin repairs


We are investigating an issue affecting some NBN customers connected near Cairns in Queensland. Affected customers will be offline.

Began at:

Affected components
  • NBN
    • NBN QLD