Recovering

A temporary fix for the core issue was implemented, and services have been stable for the past 8 hours, we will keep this case open and continue to monitor stability for the next 24 hours.

Updated

There has been a delay in getting replacement hardware delivered to site, eta will be provided once received from our vendor.

Identified

Engineers have identified the issue and a technician is on route to site to implement a fix. We expect to provide the next update within 2 hours.

Investigating

We are investigating reports of dropouts and data flow issues on nbn services in multiple areas of South Australia. Engineers are investigating the cause of these issues, updates will be provided as soon as they come to hand.

Began at:

Affected components
  • NBN
    • NBN SA