We've now resolved the incident. Thanks for your patience.
Please reboot your modem if you are still not online and call support on 132210 if issues persist.
Our wholesaler's engineers have narrowed down the issue and are working on implementing a work-around. We will continue to provide updates as we receive them.
A possible cause has been identified and our wholesaler is working towards a resolution. We will continue to provide further updates as we receive them.
Our wholesaler is continuing to investigate the fault as a priority. We will provide further updates as we receive them.
Our wholesaler has confirmed there is an issue and is investigating.
We have detected an issue affecting some NBN customers in Queensland. Affected areas include Townsville, Mackay, Petrie, Cairns, Bundaberg, Rockhampton, Ipswich, Eight Mile, Southport, Camp Hill and Aspley. Affected customers will be offline.
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