We've now resolved the incident. Thanks for your patience.

If you are still experiencing issues please power cycle your modem and contact support on 132210 if issues persist.

Service has been restored and stable for 20 minutes, engineers continuing to monitor for any further service disruption. Please power cycle equipment if your services have not restored and contact support if issues remain.


Our monitoring has detected an authentication issue with NBN services nationwide. We are currently investigating the cause of the issue

Began at:

Affected components
  • NBN
    • NBN NSW
    • NBN QLD
    • NBN VIC
    • NBN ACT
    • NBN TAS
    • NBN NT
    • NBN SA
    • NBN WA