Resolved

Fibre repairs have been completed and services are coming back online. If your services have not restored please power your modem off for 1 minute and power back on and if your services are still offline after power cycle please contact support through chat on our website or by calling 132210.

Identified

We have identified a fibre break in Thomastown Victoria. Fibre crews are currently on-site waiting on third party repairs to be completed. Once that work is completed and declared safe the fibre crew will begin to replace damaged cabling.

Investigating

Monitoring has detected an nbn outage in South Morang (VIC) and surrounding suburbs. Engineers are currently investigating the cause of this outage and updates will be provided as they come available.

Began at:

Affected components
  • NBN
    • NBN VIC