We've now confirmed the incident has been resolved. If your services are still having issues please power your modem off for 1 minute and power back on. If your services are still offline after a power cycle please contact support through chat on our website or by calling 132210.
Services are now recovering and coming back online.
Our vendor has confirmed that all roads are closed due to heavy flooding, and exploring other options via air isn't possible due to the severe winds and current conditions.
We are monitoring the situation and will provide further updates on the progress of the repair efforts once available.
Services in the area have been confirmed to be down due to unplanned power outages caused by the severe weather conditions and heavy rainfall across parts of Cairns and Bowen regions in Queensland.
We will continue to provide updates as we receive them.
We have detected and are investigating an issue affecting nbn™ services in and around Cairns, Queensland.
Affected services will be offline.
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
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