Resolved

We've now confirmed the issue has been fixed, thank you for your patience. If your service is still experiencing issues please power your modem off for 10 minutes and then power back on. If after this you are still experiencing issues please contact support through chat on our website.

Recovering

Engineers have applied a fix and have observed traffic returning to normal levels. We will continue to monitor and provide updates as needed.

Investigating

Network engineers are investigating nbn data flow issues currently affecting some customers. We're working on a resolution and will provide updates as they become available.

Began at:

Affected components
  • NBN
    • NBN NSW
    • NBN QLD
    • NBN VIC
    • NBN ACT
    • NBN TAS
    • NBN NT
    • NBN SA